FAQ
What does Indigoport Global Trade sell?
We sell office chairs and alternative seating for desk spaces, including mesh and fabric chairs, an armless wide-seat chair, a drafting chair, a wobble stool, and a rocking kneeling chair.
Do all models have wheels, arms, or a headrest?
No. Features vary by product. For example, the gray wide-seat swivel chair is armless and has no wheels. The black mesh office chair has an adjustable headrest and flip-up arms. Read the individual listing before ordering.
How do I choose a chair for my desk?
Compare the seat height range, seat width and depth, overall dimensions, arm clearance, and stated weight capacity with your desk and available space. Drafting chairs, wobble stools, and kneeling chairs have different seating positions; their features are not interchangeable.
Will I need to assemble the chair?
Check the individual listing and supplied instructions for assembly requirements and included parts. If anything is missing or unclear, contact us before using the item.
Does a chair guarantee better posture or pain relief?
No. Fit and comfort vary by person, desk height, and how the chair is used. Our furniture descriptions do not promise to prevent or treat a medical condition.
Where do you ship?
We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much is shipping?
Standard shipping is free ($0), with no minimum purchase, within our delivery area.
When will my order arrive?
Processing takes 1-2 business days, followed by 3-7 business days in transit. Estimated total delivery is 4-9 business days. Business days exclude weekends and U.S. federal holidays. Orders placed after 6:00 PM (UTC-5) enter processing on the next business day.
How do I track an order?
We email tracking information after dispatch. Tracking activity may take 24-48 hours to appear. We use USPS, DHL, UPS, or FedEx, depending on the shipment.
Can I change or cancel an order?
Email us within 24 hours of placing it. We will try to help, but changes and cancellations are not guaranteed once processing or dispatch has begun.
Can I return a chair?
You may request an eligible return within 30 days after delivery. For a change-of-mind return, the item must be clean, complete, and in new condition apart from reasonable inspection. Contact us before shipping. Our Refund Policy includes the full conditions.
Who pays return shipping?
You pay for change-of-mind returns. Indigoport Global Trade pays for returns involving confirmed damage, quality problems, or an incorrect item. There is no restocking fee.
What if my chair is damaged or the wrong item arrives?
Please email us within 3 days after delivery with your order number and photographs if possible. This prompt-reporting request does not remove your 30-day return rights or rights under applicable law.
When will I receive a refund?
Approved refunds are returned to your original payment method within 5 business days after approval. Contact us if the refund has not arrived by then.
Can I exchange a product?
We do not offer direct exchanges. You can request an eligible return and place a new order.
Which payment methods are available?
Checkout shows the available methods. Options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay.
How can I contact you?
Email info@indigoportglobaltrade.com. Customer service is available Monday-Friday, 9:00 AM-6:00 PM (UTC-5), excluding U.S. federal holidays.