Refund policy
30-day return window
You may request a return within 30 calendar days after delivery. We accept eligible change-of-mind returns and returns for damaged, defective, or incorrectly supplied items.
Return condition
For a change-of-mind return, the item must be clean, complete, and in new condition, without wear or damage beyond reasonable inspection. Include all supplied parts, hardware, and accessories. Opening the packaging or carefully assembling the item for inspection does not by itself make it ineligible.
These condition requirements do not prevent a claim for a defect discovered during normal use. Damage caused by misuse or incorrect assembly is not a product defect.
How to request a return
Email info@indigoportglobaltrade.com with your order number, the item you wish to return, and the reason. For damage, a quality problem, or an incorrect item, include photographs if possible.
Contact us before sending the item so we can provide return authorization and shipping instructions. Returns are handled by mail or carrier shipment. Use the original packaging where possible, or suitable protective packaging. Follow our instructions if disassembly is needed; do not force apart components. Keep your shipping receipt and tracking number.
Return address
Indigoport Global Trade
300 S GREEN ST
HENDERSON, KY 42420
United States
Damaged, defective, or incorrect items
Please contact us within 3 days after delivery if the item is damaged, has a quality problem, or is not what you ordered. Stop using an item that appears unsafe, and keep the packaging for review where practical.
The 3-day reporting request helps us investigate promptly. It does not shorten the 30-day return window or remove rights relating to defects under applicable law.
Return shipping and fees
Change of mind: You pay the return shipping cost.
Confirmed damage, quality problems, or an incorrect item: Indigoport Global Trade pays the return shipping cost and provides a prepaid label or another prepaid return arrangement.
Restocking fee: $0.
Refunds
After receiving and inspecting your return, we will email you our decision. If a return is not needed to resolve a confirmed problem, we will let you know.
An approved refund covers the purchase price paid for the returned item and any applicable refundable sales tax. Original standard shipping is free; there is no original shipping charge to refund, and we do not deduct an outbound shipping fee.
You will receive an approved refund through your original payment method within 5 business days after approval. If it has not arrived by then, contact us for help.
Exchanges
We do not offer direct exchanges. Request an eligible return and place a separate order for the item you want.
Order changes and cancellations
Contact us within 24 hours of placing an order. We will try to accommodate your request, but cannot guarantee changes or cancellation once processing or dispatch has begun. Approved cancellations receive a full refund to the original payment method within 5 business days.
Contact
Email: info@indigoportglobaltrade.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.